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How Can We Help?
Whether you have questions about a gazebo, need guidance on an outdoor kitchen, or want help planning your patio space. Owned and operated by Open Air Luxe.
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Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on gazebos and pergolas?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy for complete details.
What is your return policy for outdoor furniture?
We want you to love your outdoor space. If something does not work out, please contact our team within the return window outlined in our Return Policy. We will walk you through the process and make it as straightforward as possible.
Can I exchange an item for a different size or style?
Absolutely. If the pergola, gazebo, or furniture piece you selected is not the right fit, reach out to us and we will help coordinate an exchange. We recommend reviewing the product dimensions on each listing to ensure the best match for your patio or deck.
Are your outdoor structures weather-resistant?
Our gazebos, pergolas, and outdoor furniture are designed to withstand outdoor conditions. Each product listing includes specific material details and care recommendations. If you need guidance on what works best for your climate, our team is happy to help.
How do I choose the right outdoor kitchen setup?
Choosing the right outdoor kitchen depends on your available space, cooking style, and how you plan to use your backyard. Browse our collection for dimensions and feature details, or contact us directly and we will help you narrow down the best option for your layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Built for Outdoors
Our gazebos, pergolas, and furniture are designed with durable materials suited for open-air living.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
